All About Urgent Care

Since 1989, our locally owned walk-in clinic has been committed to providing the highest quality urgent care for the Greater Knoxville community. Customer service is the essence of our organization—we recognize that the satisfaction and care of our patients takes precedence above all else. Our goal is to create an environment and experience that exceeds expectations.

Urgent Care FAQs


Click a question below to scroll to the answer.

What is an urgent care center?


Urgent care is a quicker and less expensive alternative to the ER. An urgent care center is used for patients with sudden medical conditions that require treatment usually within 24 hours. When experiencing a non-life threatening situation, a patient can receive treatment at ParkMed Urgent Care, rather than seeking treatment at an emergency room.


If the patient is in a life-threatening situation, please call 911 right away for care.


Where is the closest urgent care to me?


With urgent medical issues, time counts. Look for an urgent care within 5-10 miles if possible. The quickest way to locate the nearest urgent care center is to turn on your smartphone’s GPS and Google “urgent care near me.”


ParkMed Urgent Care has two convenient locations. We are located in Maryville and Oak Ridge. Each location has highly qualified and caring physicians, physician assistants and staff ready to treat you and your family. No appointment necessary!


Visit our Locations page for directions and hours.

Do I need to make an appointment to visit an urgent care?


Most urgent care centers do not require an appointment and do take walk-ins. However, this may vary by location.


You do not need an appointment to visit ParkMed Urgent Care. Walk-ins welcome!

How long will a visit to an urgent care take?


The length of your stay will vary by urgent care. Most urgent care centers have information about wait times & treatment times on their websites, and you can call to get a time estimate.


At ParkMed, most patients are treated and released in about an hour. However, visit times vary depending on the number of patients at the center and the severity of their injuries or illness.

What kind of doctor will treat me at an urgent care?


ParkMed centers are staffed by physicians who are skilled in the treatment of non-life-threatening injuries and illnesses. Many physicians practice in local emergency rooms.

Does my insurance cover urgent care?


Most insurances do cover urgent care visits. The question is whether an urgent care center accepts your particular insurance.


Accepted insurances vary between urgent cares. At ParkMed Urgent Care, we do accept most major insurances. View our full list of accepted insurances here. 


If your insurance company is not listed here, we are not under contract with them. However, you can come in for care on a fee-for-service (self-pay) basis. If you have any questions, please contact our office for assistance.


Do urgent care centers provide employee health services?


Not all urgent cares offer occupational health services. If they do, there will be information on their website, so check there first.


ParkMed Urgent Care offers a full range of occupational medicine services.  Whether you need drug screening or care for an employee with a work-related injury, ParkMed helps employers meet the medical requirements mandated by Occupational Safety and Health Administration (OSHA), Department of Transportation (DOT), corporate policies, and Federal and state laws.


Visit our Occupational Health page for details on our services. 

What services are offered at urgent care centers?



Urgent care centers can diagnose and treat a variety of non-life threatening injuries and illnesses. This includes:

  • Allergies
  • Breathing problems
  • Vomiting & diarrhea
  • Dehydration
  • Acute & chronic pain
  • Cold & flu symptoms
  • Sprains & strains
  • Burns
  • Cuts
  • And more. 

Some urgent care centers are also equipped with in-house laboratories and diagnostic technologies, and some provide primary care and occupational health services.


Remember that an urgent care center is NOT an emergency room, and you should immediately go to the ER or call 911 if you are having an emergency. Also, unless you are receiving primary care through the urgent care center, you should follow up with your primary care physician to ensure full treatment and recovery.


ParkMed Urgent Care physicians and staff are trained to diagnose and treat most non-life threatening injuries and illnesses. We provide preventative medicine, routine screenings, immunizations and more to the Greater Knoxville area.

Can urgent care do stitches?


ParkMed Urgent Care can stitch up minor injuries.

If you are bleeding profusely, or if the bleeding will not stop, immediately go to the ER.

Can urgent care do blood tests?


ParkMed Urgent Care is equipped with an in-house laboratory for blood testing.

Can urgent care do physicals?


We do perform physicals at ParkMed Urgent Care. Walk-ins welcome!

Can urgent care do an MRI, X-ray, ultrasound, etc.?


Some urgent care centers have diagnostic technologies in-house. ParkMed Urgent Care has an x-ray machine.

Can urgent care write a doctor’s note?


If you are seen at our facilities, we can provide a doctor’s note or excuse of absence upon request.

Can urgent care provide primary care services?


ParkMed Urgent Care Centers can provide primary care for patients who do not have an established family physician in Knoxville. Appointments can be made for primary care.

Can urgent care centers diagnose pneumonia and other illnesses?


Many urgent care centers have diagnostic and lab testing capabilities, but not all of them do. If you think you need diagnostic services, check the urgent care website to see what they offer.


ParkMed Urgent Care has a laboratory and diagnostic technology in-house. Our diagnostic and testing capabilities include:

  • EKGs
  • X-rays
  • Pregnancy testing
  • STD & HIV testing
  • Flu test
  • Rapid strep test
  • Urinalysis
  • And more.

View our full list of services here.