FAQs

What is an Urgent Care Center?

An urgent care center is used for episodic care for patients with sudden medical conditions that require treatment usually within 24 hours. When experiencing a non-life threatening situation (but could lead to potentially harmful outcome if not treated when immediate attention is required), a patient can receive treatment at ParkMed rather than seeking treatment at an emergency room. Patients should inform their Primary Care physician of such visit and consult him or her for follow up care. If the patient is in a life-threatening situation, please call 911 right away for care.

 

Do I need to make an appointment to visit ParkMed?

No, you never need an appointment to visit ParkMed. Come to ParkMed when you need prompt medical care.

 

How long will a visit to ParkMed take?

Most patients are treated and released in about an hour. However, visit times vary depending on the number of patients at the center and the severity of their injuries or illness.

 

Who will provide my medical care?

ParkMed centers are staffed by physicians who are skilled in the treatment of non-life-threatening injuries and illnesses. Many physicians practice in local emergency rooms. All of our providers—physicians, physician assistants, nurses and radiological technicians—are dedicated to providing excellent medical care in a compassionate, respectful manner.

 

How much does an office visit cost?

Our fees vary depending on the level of services provided. Generally our fees are approximately one-third of those charged by emergency departments for similar procedures. Patients are required to provide payment or proof of insurance prior to treatment.

 

Do you accept my insurance?

ParkMed accepts most major insurance plans. Co-pays are determined by your insurance plan, but are usually much less than those for an emergency room visit.

 

Can I be seen without insurance?

All patients can be seen at ParkMed regardless of their status with an insurance provider.

 

Do you provide drug screening?

Yes, we provide DOT and non-DOT drug screening and breath alcohol testing. If you need a drug screen at the request of your employer, your company will need to set up an occupational medicine account through our corporate office by contacting:

            Kellie Cunningham at 865.985.7085 or Kellie_Cunningham@teamhealth.com 

If you are seeking a personal screening and wish to pay for it directly, you make walk-in at your convenience.

 

Who do I call with a billing issue?

For billing issues, please call the National Patient Service Center at 888.952.6772

If the issue is related to occupational medicine (e.g., drug screens, physicals, breath alcohol tests), please call Glynda Brown at 865.985.7084

Employers

 

What should employers have employees or job candidates bring when they visit ParkMed for Occupational Health services?

All employees or job candidates must bring a photo ID and any company forms that are to be completed by our medical providers. If candidates will be receiving immunizations during their visit, they should bring their record of past immunizations.

 

If an employee was injured at work and initially treated at an emergency department, the employee should bring their medical documentation from the visit.

 

Does HIPAA apply in Workers’ Compensation?

The HIPAA Privacy Rule does not apply to entities that are Workers’ Compensation insurers, Workers’ Compensation administrative agencies, or employers, except to the extent they may otherwise be covered entities. However, these entities need access to the health information of individuals who are injured on the job or who have a work-related illness to process or adjudicate claims, or to coordinate care under Workers’ Compensation systems. Generally, this health information is obtained from health care providers who treat these individuals and who may be covered by the Privacy Rule. The Privacy Rule recognizes the legitimate need of insurers and other entities involved in the Workers’ Compensation systems to have access to individuals’ health information as authorized by State or other law. Due to the significant variability among such laws, the Privacy Rule permits disclosures of health information for Workers’ Compensation purposes in a number of different ways.

 

Can you help us assess the physical ability and/or medical qualifications of our applicants to perform a job?

Yes, our clinics performs post-offer/pre-employment and OSHA Medical surveillance examinations to determine if prospective employees meet the physical and medical requirements to perform the essential functions of a job. These evaluations can include physical ability tests that mimic particular functions of a job.

 

Why is pre-employment fit-for-duty testing a good idea?

Pre-employment fit-for-duty testing is used to determine an applicant’s physical suitability for the job at hand. Comprehensive tests are custom-designed for the specific job function and are typically used to identify pre-existing injuries. 

 

When can I drug test my employees?

You can drug test your employees for any of the following reasons: pre-employment, post-accident, reasonable suspicion and random testing.

 

How long will it take to get drug test results?

Drug test results typically take 24 to 48 hours, depending upon the type of test being performed (e.g., urine, hair, or DOT). If ParkMed Occupational Health serves only as the collection site for your drug tests, then results will be reported to you directly from your selected lab/third-party administrator, and their result turnaround times may vary.

 

Who do I call to make an appointment?

Please call the clinic you wish to use. Click Here for locations.

 

Who do I contact for account related questions, comments, concerns or to set up a new account? 

Please contact our Account Manager, Kellie Cunningham at kellie_cunningham@teamhealth.com or 865.985.7085

 

Who do I contact to discuss my account billing charges?

Please contact our billing representative, Glynda Brown at glynda_brown@teamhealth.com or 865.985.7084