Convenience and Quality

Convenience and Quality

With four locations and weekend hours, ParkMed is positioned to meet all of your occ med needs from DOT physicals and drug screens to injury care and more.

    • Locations

      • 2725 Governor John Sevier
        Highway, S.E.
        Knoxville, TN 37914
      • 865.637.7962
        865.637.8098 (fax)
      • Mon-Fri 8am – 4:30pm
      • 8350 Kingston Pike
        Knoxville, TN 37919
      • 865.690.1801
        865.690.1269 (fax)
      • Mon-Fri 7:30am – 5:30pm
        Sat-Sun 8am – 2pm
      • 115 B South Illinois Avenue
        Oak Ridge, TN 37830
      • 865.483.4040
        865.481.8097 (fax)
      • Mon-Fri 8am – 6pm
        Sat 8am – 2pm
      • 117 Gill Street
        Alcoa, TN 37701
      • 865.982.3409
        865.977.9844 (fax)
      • Mon-Fri 7:30am – 5:30pm
        Sat-Sun 8am – 2pm

    • Insurance

      We accept most major insurance plans, including BlueCross BlueShield and United Health Care, and we are continuously working to expand our network. Patients are responsible for primary care co-pays, which are substantially lower than those charged by other urgent care centers and hospital emergency rooms.

      Learn More

    • Services

      Our superb healthcare professionals provide primary care, urgent care and occupational medicine services at four convenient locations throughout the greater Knoxville area. We are committed to providing the highest quality care and the best value for your healthcare dollars.

      Learn More

    Locations

    We currently have four convenient locations to serve you in East Knoxville, West Knoxville (Kingston Pike), Oak Ridge and Blount County.  Each location has highly qualified and caring physicians, physician assistants and staff ready to treat you, no appointment necessary! To speed up your visit, please print, complete and bring the Clinical Information Form with you.

    Get Directions

    In the Forks of the River Industrial Park, across from the Pilot gas station

    • 2725 Governor John Sevier
      Highway, S.E.
      Knoxville, TN 37914
    • 865.637.7962
      865.637.8098 (fax)
    • Mon-Fri 8am – 4:30pm
    • Debbie Gardner
      Site Administrator
    Get Directions

    Next to the Bearden High School entrance

    • 8350 Kingston Pike
      Knoxville, TN 37919
    • 865.690.1801
      865.690.1269 (fax)
    • Mon-Fri 7:30am – 5:30pm
      Sat-Sun 8am – 2pm
    • Debbie Gardner
      Site Administrator
    Get Directions

    In Lane Plaza on South Illinois Ave between East Vanderbilt Drive and Oak Ridge Turnpike

    • 115 B South Illinois Avenue
      Oak Ridge, TN 37830
    • 865.483.4040
      865.481.8097 (fax)
    • Mon-Fri 8am – 6pm
      Sat 8am – 2pm
    • Debbie Gardner
      Site Administrator
    Get Directions

    Next door to Blount Discount Pharmacy across the street from Kroger

    • 117 Gill Street
      Alcoa, TN 37701
    • 865.982.3409
      865.977.9844 (fax)
    • Mon-Fri 7:30am – 5:30pm
      Sat-Sun 8am – 2pm
    • Debbie Gardner
      Site Administrator

    Insurance

    ParkMed Urgent Care is committed to providing affordable, accessible healthcare services for the greater Knoxville community. Our fees vary depending on the level of service provided. We accept most major insurance plans. In most cases, ParkMed Urgent Care fees and co-pays are substantially lower than those charged by other urgent facilities or hospital emergency rooms.

    When possible, we will verify with your carrier if your deductible has been met. If it has not been met, or we cannot confirm an account status, you may be considered as a self-pay patient, and may be eligible for certain discounts if your bill is paid in full at time of checkout. Please call or visit one of our sites for detailed information about your particular situation, and we will work with you to make your visit affordable and convenient.

    While it is impossible to participate with every insurance plan, we strive to accommodate all patients. Patients with out-of-network plans may be considered as self-pay patients, and may be eligible for certain discounts if your bill is paid in full at time of checkout. Please call or visit one of our sites for detailed information about your particular situation, and we will work with you to make your visit affordable and convenient.

    Patients who do not have insurance coverage are welcome at our centers. You may be eligible for certain discounts if your bill is paid in full at time of checkout. Please call or visit one of our sites for detailed information about your particular situation, and we will work with you to make your visit affordable and convenient.

    Services

    ParkMed Urgent and Primary Care physicians and staff are trained to diagnose and treat most non-life threatening injuries and illnesses, and we provide preventative medicine, routine screenings and immunizations. Our experienced healthcare professionals also provide a full array of occupational and industrial medicine services.

    In addition to meeting your urgent care needs, ParkMed Urgent Care Centers are available to care for patients who do not have an established family physician. Appointments can be made for primary care needs.

    • Annual Physical Exams

      We provide comprehensive annual physical exams to give you an accurate snapshot of your health status.

    • Diabetes/Cholesterol Screening

      We will establish baseline readings and help you maintain accurate records of your cholesterol and blood sugar levels.

    • Blood Pressure Screening

      High blood pressure (hypertension) usually has no symptoms so it can’t be detected without being measured. High blood pressure greatly increases your risk of heart disease and stroke. It can be controlled through lifestyle changes or medication.

    • Medical Care for Chronic Illness

      For many patients, the impact of chronic illnesses (e.g., diabetes, asthma, cardiovascular disease, hypertension, etc.) can be minimized with proper management. We work  with our patients to design health and wellness programs to improve your quality of life.

    • Cardiac Risk Factor Screening

      We screen patients for risk factors that can lead to heart disease / heart attack

    • School Physical Exams

      We administer school physicals for students at all grade levels. Please bring immunization records and any required forms.

    • Children and Adult Immunizations

      We provide a variety of vaccinations for children and adults such as hepatitis B, flu shot, PPD, T-DAP and traveler’s medicine shots.

    • Sports Physical Exams

      We administer physicals required for sports teams. Please bring immunization records and any required forms.

    If it hurts a little or a lot, we can help. Don’t take the chance of a more serious injury or infection, let our healthcare professionals diagnose and treat you in about an hour. Below are just some of the injuries we treat.

    • Sprains, fractures, broken bones

      We treat a variety of acute injuries including muscle sprains, broken bones and dislocations.  Our providers offer fiberglass casting, splints and slings to aid the healing process.

    • Poison ivy, oak and sumac

      We can provide options for dealing with the itching, and help to contain it. If the rash is widespread or results in a large number of blisters, your doctor may prescribe an oral corticosteroid. If a bacterial infection has developed at the rash site, your doctor will likely give you a prescription for an oral antibiotic.

    • Cuts and lacerations

      We can administer sutures (stitches) and properly clean and bandage cuts and lacerations. 

    • Burns

      Burns can be painful and, treated improperly, can leave permanent scars. We treat first, second and third degree burns along with symptoms of sunburn.

    • Animal and insect bites

      We treat a variety of animal bites from household pets to wild animals and seasonal bites from spiders, ticks and other insects.

    • Workers' Compensation cases

    When you or a loved one is sick, you want to feel better fast. If your physician is unavailable, let our healthcare professionals diagnose and treat you in about an hour. Below are just some of illnesses we treat.

    • Abdominal pain

      Abdominal pain can be a symptom of appendicitis, gall bladder pain, diverticulitis and many other intestinal illnesses.

    • Ear infections

      We treat ear infections in children and adults.  We also perform an ear wax flush for impacted ears.

    • Allergies

      We treat allergy symptoms from pollen, pet, food and seasonal allergies.

    • Gynecologic and genitourinary problems

      We treat ovarian cysts, twisted ovaries, pelvis inflammatory disease, testicular torsion and testicular pain.

    • Asthma

      Asthma is a condition in which your airways narrow and swell and produce extra mucus. This can make breathing difficult and trigger coughing, wheezing and shortness of breath. Asthma can't be cured, but its symptoms can be controlled.

    • Headaches

      Headaches have many causes including light sensitivity, vision abnormalities, allergies, nausea, vomiting and more. Severe and/or continuous headaches can be serious and should be evaluated by a medical professional.

    • Backaches, back pain

      Your spine is a column of more than 30 bones (vertebrae) held together by muscles, tendons and ligaments and cushioned by shock-absorbing disks. A problem in any part of your spine can cause back pain.

    • Minor eye problems

      We treat minor eye problems such as a scratched cornea and eye injuries associated with welding.

    • Bronchitis

      Bronchitis is an inflammation of the lining of your bronchial tubes, which carry air to and from your lungs. People who have bronchitis often cough up thickened mucus, which can be discolored.

    • Nose bleeds

      Our providers offer effective packing for nose bleeds.

    • Chronic obstructive pulmonary disease (COPD)

      We have the expertise and the x-ray equipment to diagnose and treat chronic obstructive pulmonary disease.

    • Pneumonia

      Pneumonia is an infection that inflames the air sacs in one or both lungs. A variety of organisms, including bacteria, viruses and fungi, can cause pneumonia. Antibiotics and antiviral medications can treat many common forms of pneumonia.

    • Cold and flu symptoms

      We can treat your cold and flu symptoms including fevers, congestion and related discomfort.

    • Sore throats

      A sore throat is the primary symptom of pharyngitis — inflammation of the throat (pharynx) and can be caused by viral or bacterial infection.

    • Congestive heart failure (CHF)

      Congestive heart failure (CHF), occurs when your heart muscle doesn't pump blood as well as it should, and can be caused by many conditions that damage the heart muscle. Patients should be properly diagnosed and seek continued medical care for this potentially serious condition.

    • Urinary tract infections (UTI)

      A urinary tract infection is an infection in any part of your urinary system — your kidneys, ureters, bladder and urethra. Antibiotics are the typical treatment for a UTI.

    • Dehydration

      Dehydration, as evidenced by excessive thirst, dry mouth or skin, little or no urination, severe weakness, dizziness or lightheadedness, or dark-colored urine, is treated with IV fluid replacement.

    • Vomiting

      We treat vomiting symptoms from food poisoning, stomach flu, abdominal pain and other digestive illnesses.

    • Diarrhea

      Acute and chronic diarrhea can have numerous causes that determine treatment options. Diarrhea can be serious and sometimes lead to dehydration.

    Our centers are equipped to diagnose injuries and illnesses quickly and cost effectively, saving our patients time and money.

    • HIV, STD testing

      We diagnose and treat symptoms associated with HIV and sexually transmitted diseases (STDs) such as herpes, gonorrhea, chlamydia and HPV.

    • Pregnancy testing

      We provide accurate pregnancy testing services.

    • Electrocardiogram (EKG)

      EKGs are used to diagnose heart and pulmonary abnormalities.

    • X-Rays

      Our centers offer full x-ray capabilities on site.

    • Alcohol breath testing

      A breath alcohol test is an estimate of your blood alcohol concentration (BAC). The test measures the amount of alcohol in the air that you exhale.

    We perform CLIA-waived testing; other lab test specimens are sent to a reference lab for results.

    • Glucose reagent strip

      Glucose reagent strip tests determine the concentration of glucose in whole blood.

    • Rapid strep test

      Rapid strep test is used to quickly diagnose streptococcus infections.

    • Mono screen

      The mono test is used to help determine whether a person with symptoms has infectious mononucleosis (mono).

    • Urinalysis dipstick

      Urinalysis (UA) can indicate numerous medical conditions. For example, the dipsticks can test for the presence of glucose, ketones, leukocytes, protein and nitrites as well as determining pH level urine density.

    • Occult blood

      Tests for the presence of microscopic or invisible blood in the stool. Fecal occult blood can be a sign of a problem in your digestive system, a polyp, ulcer, hemorrhoid or more serious problems.

    • Urine pregnancy test

      We provide fast and accurate pregnancy tests.

    • Rapid flu swab

      Through a simple test we can diagnose the flu. If diagnosed early, we can prescribe medications that can lessen the severity and duration of certain flu viruses.

    Our superb medical staff can administer physicals for a variety of needs. Please bring immunization records and any required forms with you.

    • School

      We administer school physicals for students at all grade levels.

    • Work

      We administer pre-employment and fit for duty physicals for both employee and employer through our occupational medicine service.

    • Sports

      We administer physicals required for athletes for all sports.

    Prevention is the first priority for illness-free living.

    • Blood pressure screening

      High blood pressure (hypertension) usually has no symptoms so it can’t be detected without being measured. High blood pressure greatly increases your risk of heart disease and stroke. High blood pressure can be controlled through lifestyle changes or medication.

    • Vaccinations

      We administer a variety of preventative vaccinations including hepatitis B, flu shot, PPD, T-DAP and traveler’s medicine shots.

    ParkMed Urgent Care offers a full range of occupational medicine services to Knoxville and surrounding areas. Whether you need drug screening or care for an employee with a work-related injury, ParkMed helps employers meet the medical requirements mandated by Occupational Safety and Health Administration (OSHA), Department of Transportation (DOT), corporate policies, and Federal and state laws. By utilizing our employee screening and occupation injury management services, clients can effectively manage their company's employee healthcare needs.

    • DOT Driver Exams
    • Hearing testing/audiometry
    • Drug screening
    • Injury care
    • Electrocardiogram (EKG)
    • Physicals
    • Specialized Vision Testing
    • Pre-placement evaluation
    • Breath Alcohol Tests
    • Pulmonary function testing/Spirometry
    • Express Drug Screen
    • Respirator fit testing
    • DOT Consortium Drug Screens
    • Return-to-work exams
    • Executive physicals
    • Workers’ Compensation cases
    • HAZMAT & HAZWOPER exams

    Contact

    Ultimately, patients are the reason ParkMed Urgent Care exists. We constantly work to make patients’ experiences positive ones. Please note that, for the safety of our patients, we cannot give medical advice of any kind via the Internet or phone.

    For Billing Questions:

    • Base Pointe Billing Services
      3225 Northstar Circle
      Louisville, TN 37777
    • 888.952.6772

    Corporate Office:

    • Park Med Corporate Office
      1431 Centerpoint Boulevard
      Suite 100
      Knoxville, TN 37932
    • 865.539.8000
      865.560.8009 (fax)

     

    Occupational Medicine Billing Issues
    Glynda Brown: 865.985.7084 or email

    To Update Protocol Information
    Kellie Cunningham: 865.985.7085 or email

    Drug Screening/Corporate Accounts
    ParkMed provides DOT and non-DOT drug screening and breath alcohol testing. If you need a drug screen at the request of your employer, your company must set up an occupational medicine account through our corporate office by contacting the following:

    For the Blount and Kingston Pike/West Knoxville locations:
    Debbie Gardner: 865.690.1801 or email

    For the East Knoxville and Oak Ridge locations:
    Rhonda Gregory: 865.483.4040 or email
    If you are seeking a personal screening and wish to pay for it directly, you make walk-in at your convenience.

    About

    Customer service is the essence of our organization—we recognize that the satisfaction and care of our patients takes precedence above all else. Our goal is to create an environment and experience that exceeds expectations.

    Founded in 1989, ParkMed Urgent Care is committed to providing the highest quality healthcare for residents and visitors to the Greater Knoxville community. Today, the practice is managed by TeamHealth, a national healthcare management organization headquartered right here in Knoxville, Tennessee. TeamHealth staffs and manages urgent care centers throughout the United States.

     

    • Joseph L. Chow, MD, MBA ViewHide Bio Joseph L. Chow, MD, MBA
      President, TeamHealth Urgent Care

      Joe_Chow@TeamHealth.com
      716.204.4500

      Clinical superiority and patient satisfaction are of utmost concern to Dr. Joseph L. Chow, President, TeamHealth Urgent Care. Dr. Chow leads by example—he consistently receives superior patient satisfaction scores with patients oftentimes citing his compassion and care as a primary reason for their positive experiences at our facilities.

      Dr. Chow joined our organization in 2007. He received the Medical Director of the Year Award in 2012. Dr. Chow now oversees the medical care delivered at all Immediate Care and TeamHealth-affiliated urgent care facilities across the country. He is interested in expanding urgent care nationally, and advancing integration among TeamHealth service lines. 

      Dr. Chow is board certified in Family Practice. He graduated Summa Cum Laude with a Bachelor’s degree in Biology from the University at Buffalo. He earned his Medical Doctorate from the University at Buffalo School of Medicine. Dr. Chow completed his residency in Family Medicine at the University at Rochester. He also earned a Master's of Business Administration from the University at Buffalo in 2014, graduating with Beta Gamma Sigma honors.

      In addition to his position with TeamHealth, Dr. Chow has served as Medical Director and Medical Review Officer for DuPont Industries in Buffalo, NY. He is a Clinical Assistant Professor at the University at Buffalo’s Department of Family Medicine, and precepts medical students at a local volunteer medical clinic.

      Prior to joining TeamHealth, Dr. Chow was a Partner and Treasurer of Springville Pediatrics and Adult Care, LLP. He served as the attending physician for the Gow School, and sports physician at the Springville Griffith Institute.

    • Debbie Gardner ViewHide Bio Debbie Gardner
      Director of Operations

      Debbie_Gardner@teamhealth.com
      865.690.1801

      Debbie Gardner joined our organization as a Practice Administrator for ParkMed Urgent Care in 1995. Mrs. Gardner is responsible for day-to-day operations, leadership of clinical and clerical staff and satisfaction at the urgent care centers.

    News

    ParkMed Urgent Care is committed to a proactive approach to health and wellness. We are pleased to present information and tools for a healthy lifestyle, including links to regional and national health organizations.

    • Agency for Healthcare Research and Quality: The AHRQ has compiled healthcare "report cards" that provide comparative information on the quality of health plans, hospitals, medical groups, individual physicians, nursing homes and other providers of care.
    • Complete Video Guide to Lung Disease: A collection of educational video resources offering information about the consequences, prevention techniques and treatment methods of lung disease.
    • Medline Plus, a service of the U.S. National Library of Medicine and the National Institutes of Health

    Careers

    Park Med provides you with an opportunity to put your skills to use, to become a leader in a growing organization and to be appropriately compensated—all this and you can have a life, too. We place a premium on innovation, excellence and performance.

    Available Positions
    Click here to view all available positions at TeamHealth.

    Physicians, Physician Assistants, Nurse Practitioners

    • Competitive compensation
    • Incentive program
    • Full malpractice coverage with tail

    Position requirements:

    • ACLS and PALS certifications
    • Physicians must be Board Certified or Board Eligible in Emergency Medicine or Internal Medicine/Family Medicine with significant emergency medicine experience
    • Physician Assistants must be certified by NCCPA
    • Nurse Practitioners must be certified by AANP

    Licensed Practical Nurses, Radiology Technicians, Medical Assistants and Patient Service Representatives

    • Highly competitive compensation and benefit package
    • Performance incentives
    • Enhanced quality of life
    • Reasonable, established shifts
    • Professional, challenging and rewarding workplace environment
    • Diverse career opportunities
      • Full-time, part-time and per diem opportunities
      • ParkMed Urgent Care is managed by TeamHealth, a progressive and growing healthcare organization with contracts throughout North America

    Organizational Philosophies

    • We cultivate a strong commitment to patient satisfaction and safety
    • We recruit and retain the highest quality physicians and medical team members
    • We create an environment of effective leadership, accountability and empowerment
    • We maintain a flat organization with open access at all levels
    • We focus on operational and performance data with national benchmarks
    • We encourage creative and solution-based thinking

    Available Positions
    Click here to view all available positions at TeamHealth.

    Forms

    Please print, complete, and bring this form with you when you visit one of our locations.

    FAQs

    Do you have questions? Good, because we have answers! And if we don’t answer your question here, please feel free to contact the site administrator at the ParkMed location nearest you, or our TeamHealth corporate office. Please note that, for the safety of our patients, we cannot give medical advice of any kind via the Internet or phone.

    • What is an Urgent Care Center?

      An urgent care center is used for episodic care for patients with sudden medical conditions that require treatment usually within 24 hours. When experiencing a non-life threatening situation (but could lead to potentially harmful outcome if not treated when immediate attention is required), a patient can receive treatment at ParkMed rather than seeking treatment at an emergency room. Patients should inform their Primary Care physician of such visit and consult him or her for follow up care. If the patient is in a life-threatening situation, please call 911 right away for care.

    • Do I need to make an appointment to visit ParkMed?

      No, you never need an appointment to visit ParkMed. Come to ParkMed when you need prompt medical care.

    • How long will a visit to ParkMed take?

      Most patients are treated and released in about an hour. However, visit times vary depending on the number of patients at the center and the severity of their injuries or illness.

    • Who will provide my medical care?

      ParkMed centers are staffed by physicians who are skilled in the treatment of non-life-threatening injuries and illnesses. Many physicians practice in local emergency rooms. All of our providers—physicians, physician assistants, nurses and radiological technicians—are dedicated to providing excellent medical care in a compassionate, respectful manner.

    • How much does an office visit cost?

      Our fees vary depending on the level of services provided. Generally our fees are approximately one-third of those charged by emergency departments for similar procedures. Patients are required to provide payment or proof of insurance prior to treatment.

    • Do you accept my insurance?

      ParkMed accepts most major insurance plans. Co-pays are determined by your insurance plan, but are usually much less than those for an emergency room visit.

    • Can I be seen without insurance?

      All patients can be seen at ParkMed regardless of their status with an insurance provider.

    • Do you provide drug screening?

      Yes, we provide DOT and non-DOT drug screening and breath alcohol testing. If you need a drug screen at the request of your employer, your company will need to set up an occupational medicine account through our corporate office by contacting:

      Kellie Cunningham at 865.985.7085 or email her at Kellie_Cunningham@teamhealth.com

      If you are seeking a personal screening and wish to pay for it directly, you make walk-in at your convenience.

    • Who is my account representative?

      If you are a patient at any of the Park Med Urgent Care Centers, you may contact:

      Kellie Cunningham at 865.985.7085 or email her at Kellie_Cunningham@teamhealth.com

    • Who do I call to correct or update protocol information on my account?

      If you are a patient at any of the Park Med Urgent Care Centers, you may contact to Kellie Cunningham at 865.985.7085 or email her at Kellie_Cunningham@teamhealth.com

    • Who do I call with a billing issue?

      For billing issues, please call the National Patient Service Center at 888.952.6772

      If the issue is related to occupational medicine (e.g., drug screens, physicals, breath alcohol tests), please call Glynda Brown at 865.985.7084.

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